Refund policy

We have a 30-day return policy. Items must be returned within 30 days of delivery. To initiate a return, please contact us within this period at info@pawmyway.com

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pawmyway.com to get the return address.
You can always contact us for any return question at info@pawmyway.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.


Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or product, please contact our support team. If your return is eligible and accepted, you may return the original item in accordance with this Return Policy and place a new order for the item you wish to purchase.

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will review the issue and provide an appropriate resolution, which may include a replacement or a refund.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Shipping Cost

Return shipping costs depend on the reason for the return. If the return is due to product defects, damage, incorrect item delivery or our error, we will cover the return shipping cost. For returns caused by personal reasons such as dislike, inappropriate size or unwanted purchase, the return shipping cost will be borne by the customer.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pawmyway.com.