Shipping policy
Shipping Policy
We know you’re excited for your pet’s new gear to arrive. This page explains exactly how shipping works, what to expect along the way, and how we help if something doesn’t go as planned.
- Processing Time: 1–3 business days
- Shipping Time: 7–14 business days
- Estimated Delivery: 8–17 business days
- Shipping: Tracked and insured delivery
- Fulfillment: UK and international warehouses
- Resolution: Contact us if your order has not been delivered within 30 days of dispatch.
Estimated delivery times are provided in business days and begin after order processing has been completed.
Estimated delivery: 8–17 business days
Delivery estimates include both order processing and shipping time.
Most orders arrive within this timeframe. Delivery times may vary depending on the destination, fulfillment location, carrier operations, customs clearance (if applicable), weather conditions, and other factors beyond our control.
Business days exclude weekends and public holidays.
Shipping Rates
Shipping costs are calculated at checkout based on the delivery destination.
For eligible destinations, free shipping may be available once the minimum order value is met. Applicable shipping charges and free shipping thresholds are displayed during checkout before payment is completed.
We currently ship to selected countries, including the United Kingdom, United States, Canada, Australia, Japan, Germany, France, Italy, and Spain. Shipping availability is determined at checkout based on your delivery address.
To ensure availability and efficient delivery, orders are fulfilled from our network of UK and international warehouses, depending on inventory availability and logistics considerations at the time of purchase.
This approach allows us to maintain product quality and fulfill orders as efficiently as possible.
Orders are typically processed within 1–3 business days before shipment.
Processing time is separate from shipping time and is included in the estimated delivery timeframe shown above.
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information.
Orders containing multiple items may be shipped separately from different fulfillment locations and may arrive on different dates. Each shipment will have its own tracking information.
All orders include tracked and insured delivery.
Tracking information is provided once your order enters transit. Depending on the fulfillment location and carrier, tracking updates may appear intermittently as the package moves through the delivery process. This is normal and does not indicate a problem with your shipment.
Some shipments—particularly those dispatched from international fulfillment facilities—may move through multiple transit stages before final delivery.
Tracking will update automatically as the shipment progresses and is handed over to the local delivery partner.
Not all orders follow the same transit path.
Please ensure your shipping address is entered correctly at checkout.
Orders are shipped to the address provided by the customer.
Paw MyWay cannot be responsible for delays, delivery issues, or losses resulting from incorrect or incomplete address details.
If you notice an error shortly after placing your order, contact us as soon as possible and we’ll do our best to assist before dispatch.
In some cases, international shipments may be subject to customs processing, which can occasionally extend delivery time.
Customs delays are outside the control of Paw MyWay and the carrier, but we monitor shipments closely and are happy to assist if your order appears to be held longer than expected.
Peak Periods & External Events
Delivery times may vary slightly during peak periods, holidays, or due to external events such as severe weather, transportation disruptions, or other circumstances beyond carrier or merchant control.
These situations are uncommon, but when they occur, we work to keep customers informed and supported.
An order is considered delivered once the carrier’s tracking confirms delivery to the shipping address provided at checkout.
If you experience an issue after delivery confirmation, please contact our support team so we can review the situation with you.
If your package arrives with visible damage to the outer packaging, we recommend taking photos before opening and documenting the condition of the contents. This helps us resolve any issues quickly if the product inside has been affected. Please refer to our Refunds & Returns Policy for next steps.
Lost or Delayed Orders (30-Day Resolution Window)
If your order has not been delivered within 30 days of dispatch, please contact our support team.
We will investigate the shipment and, where appropriate, arrange a replacement or an alternative resolution.
This timeframe allows sufficient time for carrier processing, customs handling, and delivery completion before determining next steps.
If you have any questions about shipping or your order status, our support team is here to help.
Email: info@pawmyway.com
Response time: Within 24–48 business hours
Clear timelines, tracked delivery, and responsive support are part of the Paw MyWay experience. From checkout to your cat’s first unboxing moment — we’ve got it covered.